
Frequently Asked Questions
Landlords
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What does an Airbnb management company do?
An Airbnb management company takes care of the entire short-let process for you - from guest communication, dynamic pricing, and calendar management to cleaning, reviews, and maintenance coordination. It’s a fully hands-off solution designed to maximise your income while removing the stress of day-to-day hosting.
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How much can my property earn on Airbnb?
Earnings depend on factors like location, property size, and seasonality - but with our expert listing optimisation and dynamic pricing strategy, we usually see a 30-50% increase in income compared to traditional lets or self-managed hosting. Fill out our FREE Valuation Form and we can give you a more accurate figure!
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Can I switch from a traditional tenancy to short-let?
Yes - and many landlords are making the switch. With increasing regulation around long-term tenancies and the opportunity for significantly higher returns, short-let models like Airbnb have become a smart alternative. We make the transition smooth, compliant, and profitable.
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Do you handle all guest communication and support?
Yes - we handle 100% of guest communication, so you don’t have to. From enquiries and booking confirmations to check-in instructions and post-stay follow-ups, our team is available 24/7 to ensure every guest has a seamless experience - and leaves a glowing review.
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Can you help with setting up a serviced accommodation unit from scratch?
Absolutely - we specialise in full setup support. From interior styling and professional photography to compliance checks, listing creation, and platform setup, we’ll get your property market-ready from day one. Perfect for first-time hosts or landlords pivoting to short-let strategy.
Guests
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How do I book a stay?
Simply use the search bar within the Book Now Page to select your preferred dates and location to browse available properties. Once you've chosen a place, click “Book Now” and follow the checkout process.
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What payment methods do you accept?
We accept all major debit/credit cards and secure online payments via Stripe. Payments are processed safely through our booking platform.
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Do I need to pay a deposit?
In most cases, full payment is taken at the time of booking. If a deposit is required, it will be clearly stated before checkout. and taken during the check-in process before your stay. For most of our properties, you will have the option to choose between a refundable deposit or a small non-refundable damage waiver.
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What is your cancellation policy?
Our standard policy allows flexible cancellation up to 4 days before arrival. After that, cancellation fees may apply. Full details are shown during booking and this can change per property based on location and booking patterns.
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Can I change my dates after booking?
Yes - subject to availability. Please contact us as early as possible and we’ll do our best to help you modify your stay.